Our Philosophy

Proactive
Responsible
Understanding

We enable tomorrow's NGN today...
 
 
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sERVICES

Over the years, the professionals in IMS Symphony implemented numerous voice NGN and facilities management projects. From project consultation, planning, procurement, preparation, implementation to commissioning, IMS has proven again and again that a successful system integration company need not be the largest in the world. Today, the clients of IMS are running millions of data and voice traffic over the network we had built. Our key to customer satisfaction has been based on the focus to provide services based on understanding of the clients’ network, it is with this philosophy that guaranteed the success of IMS and our clients

Technical Consultancy

Facing an increasingly competitive market, Carriers using legacy systems face crippling problems such as difficulties in expansion, end of life support, frequent breakdown etc. Such critical issues coupled by the daunting task of migration would be not an easy exercise for most carriers.

 

The IMS team, with its extended project and implementation experiences is always ready to provide a thorough consultancy based on the following steps:

 

  • Mapping and understanding the existing network
  • Identify critical network elements for migration
  • Identifying market needs and trends
  • Recommend suitable NGN requirements
  • Recommend migration methodology


NGN turnkey Solutions

Over the years, IMS has forged strong commercial and technical relationship with various NGN hardware vendors.

Today, IMS has the capability to plan, build, customize, migrate and commission NGN based on a wide selection of:

  • Softswitches - Media Gateway Controller (MGC)
  • Media Gateway (MGW)
  • Signaling Gateway (SG)
  • Session Border Controller (SBC)
  • In house Service application
  • Third Party Service application



Round the clock monitoring services

IMS operates a 24x7x365 days network operations centre (NOC) to monitor and provide first response to system issues or regular support.

IMS uses its IMS NET Watch to monitor the following component in a clients' system:

  • Bandwidth utilization
  • Trunk utilization
  • Hard disk utilization
  • CPU utilization
  • Memory utilization
  • Application or process status
Co-locate and Managed IP/Voice Transit Network

IMS provides managed routers, multiplexer and facilities for carriers interested to transit IP or voices traffic in Singapore. Depending on the service level required, IMS could perform carrier transit testing as well as commissioning on a ongoing basis.

Along with our round the clock monitoring services, these managed services guarantee 99.999 uptime.




Service and Maintain Legacy TDM Voice switch

Today, IMS still possesses the ability to manage legacy TDM voice switching platform with a limited service level. Legacy voice platform which we currently manage include Nortel, Lucent Excel CSPs.

IMS also provides sourcing and procurement of End of Life legacy TDM voice equipment on a request basis, optional installation services are also available.





Migrate and overhaul Legacy TDM Voice switch

IMS has successfully migrated various legacy voice switches in APAC over the last few years to NGN. Migration is usually a tricky process with multiple issues to tackle:

  • Minimize downtime
  • Maintaining existing service features
  • Protocol differences
  • Parallel (old/new) Network management
  • Massive data management


IMS professionals are experienced to handle all the above tasks and ensure a smooth migration with little down time.

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